Health insurance coverage call center established for New Mexicans

Las Cruces News
new_mexico_flag_mgn_1474925015147.jpg

LAS CRUCES, New Mexico (KTSM) – The Office of the Superintendent of Insurance in New Mexico has launched a call center for New Mexicans who have questions about health insurance coverage related to COVID-19.

The call center’s hours of operation will be Monday through Saturday from 8 a.m. to 6 p.m., officials said.

“People were calling other state agencies to get answers about health coverage, and those calls had to be directed to us,” said state Superintendent of Insurance Russell Toal. “We thought it would be an advantage to the consumer community to have a number they can call with complaints or questions — whether about lost health insurance coverage or being illegally charged for COVID-19 testing or care. We had the capacity to help, so we’re doing that,” he said.

People are urged to call the center at 1-833-415-0566 to learn about their right to have COVID-19 testing and treatment without cost and with questions about:
• How to obtain health insurance coverage
• How to resolve grievances associated with premium payments, termination of coverage,
claims, benefits denials, and surprise billing related to COVID-19
• How to appeal an insurance decision

The call center will also guide consumers to proper regulatory oversight agencies for further
assistance and provide information about the state’s emergency public health orders and the
bulletins, orders and press releases from the Office of Superintendent of Insurance.

Copyright 2021 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

KTSM Video Center

State of Texas: Bargaining the Badge

State of Texas: Cartel Concerns Grow Amid Surge of Children at the Border

State of Texas: Bill aims to track health data on Texas moms

State of Texas: Permitless carry gun legislation moves forward

El Paso community comes together for Freddie Vasquez

Kaufman murder case still open, no named suspects

More El Paso News
Advertise with KTSM 9 Link