Getting help during an emergency just got simpler.
El Paso County has added Text-to-911 as an additional way to request emergency assistance, according to the El Paso Fire Department.
Officials say the service should only be used when voice calling is not possible or if it would put the caller in danger.
Callers who are deaf, hard of hearing, or have speech impairments are encouraged to use Text-to-911.
In order to text for help, follow these steps:
- Enter the numbers “911” in the “To” field
- Type the location of the emergency and why help is needed. Text in whole words, do not use abbreviations or slang
- Push the “Send” button
- Be prepared to answer questions and follow instructions from the 9-1-1 call taker
- If you do not receive a text response from 9-1-1, Contact 9-1-1 another way.
According to a news release, emergency texts can take longer to receive and are not available if you are roaming. A text or data plan is also required.
Although Text-to-911 is now an option, city officials say traditional voice calls are still be best and fastest way to get help.