Every year, the second week of April is recognized as National Public Safety Telecommunicators Week.

It is a celebration dedicated to honoring the men and women who answer emergency calls, dispatch emergency professionals, and render life-saving assistance to our community.

In celebration of our public safety communications community, the El Paso Fire Department would like to remind the general public guidelines when calling 9-1-1:

  • 9-1-1 is for police, fire and medical emergencies only. Non-emergency calls should be directed to non-emergency phone numbers; EPPD: 832-4400 and EPFD: 212-5600.
  • Details are critical. Stay on the line with the 9-1-1 operator and answer all the questions that they ask. • Provide an accurate location, if you do not know the exact address, provide the call taker with all the details that you can. Look for landmarks, cross streets, signs, and buildings. First responders need an accurate location to respond as fast as possible.
  • Try to stay calm and speak clearly.
  • Don’t hang up when calling 9-1-1. If you called by mistake, let the operator know.
  • DO NOT call 9-1-1 for jokes or prank calls. Additional information is available at elpasocounty911.org.

Residents are encouraged to call 3-1-1 or visit epfire.org for more information.