POSTED: Wednesday, April 28, 2010 - 5:20am
UPDATED: Wednesday, April 28, 2010 - 9:02am
Phoenix - Southwest Airlines has been hit with a big fine for the way it bumps customers from oversold flights.
The Transportation Department announced it was fining Southwest $200,000 after reviewing customer complaints.
It said Southwest failed to pay passengers in a timely manner and did not give passengers written notices of their rights on how the airline decides who to bump.
When a flight is overbooked, airlines must first ask for volunteers to give up their seats in exchange for financial compensation followed by bumping passengers who bought tickets.