POSTED: Thursday, March 31, 2011 - 12:18pm
UPDATED: Thursday, March 31, 2011 - 6:06pm
EL PASO - An El Paso woman says she's getting up to 5 phone calls a day from debt collectors demanding she pay up , but she says they're calling the wrong person.
Now, every time Rebeca Hernandez hears the phone ring, her blood begins to boil. "The calls can come from 8am to 8pm," she said. For months now, Rebeca has been bombarded by calls from the debt collectors. She always tells them to not call back, then she hangs up. Rebeca says the debt collectors have the wrong number. "They ask for names like Rogelio Hernandez, Ray Hernandez or Roberto Hernandez. We always try to tell them there is no one by that name in the household,” she said. Rebeca even pulled her credit score thinking someone had stolen her identity. But her credit's fine. “We had not had any alerts. Everything was in the normal range." Rebeca's phone company told her one solution is to change her phone number. She's not thrilled about the idea. "If it comes to that, I will. But I will try whatever I can to try to stop it." The Federal Trade commission's website has some tips about how you can deal with a harassing debt collector. One of the things you can do is send the collection agency a certified letter asking them to stop contacting you, then by law, they must. Rebeca said it's something she plans to do. For more advice about how to deal with harassing debt collectors visit: http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm