POSTED: Wednesday, June 23, 2010 - 8:49pm
UPDATED: Tuesday, December 3, 2013 - 8:25am
EL PASO -- An El Paso woman is demanding her money back from an auto body shop.
Morima Gamero's car was damaged in last year's hail storm. She took her car into F&L Body Shop for an estimate. After receiving a check from her insurance company for $4,367 she went to the shop and signed the check.
Gamero says after seeing that the body shop had a poor record with the Better Business Bureau, she called and said she wanted to take her car elsewhere.
F&L Body Shop returned $3,367, which is $1,000 short of the original amount, according to Gamero. She said she went in several times to find out where the missing money went.
F&L Body Shop told us that they had done a tear down procedure on the car. They added that the missing $1,000 went toward the labor they performed on the vehicle. But Gamero tells us that is not possible.
"I never left my car in the body shop; not one day," Gamero said.
She tells us that she was in Monterrey, Mexico for two weeks during the time that the shop says she dropped off her car.
She showed us her visa showing that she left the country on Dec. 19 but says she did receive a stamp when she came back in January.
In a statement from F&L, they say that "the vehicle was not brought to us till December 28, 2009 ... customer called December 31, 2009 to inquire as to how much money F&L would be refunding from the proceeds of the insurance check.
She was informed that F&L does not "kick back" funds for repairs. Gamero informed us that she had changed her mind and would not have the work done.
Gamero says that she did not ask for any of the proceeds of the insurance check.
"No, those are pure lies," Gamero said. "I couldn't cash that check because it is not in my name. The insurance makes the check out to a body shop or the bank.
F&L also sent us a document stating that Gamero left her car on Dec. 28, but there are no signatures on this document, and the sections for mileage and license plate are blank.
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