Suzyq June 16, 2011 at 11:53am
I got the runaround too! than I e-mailed the ceo of bank of america: firstname.lastname@example.org; someone calls you back within 2 days and they set you up with someone to work with one on one - much better than talking to 10 different people. Also write to your state legislators. Don't give up, keep calling. I got as far as a "negotiator" who didn't even look at my paperwork. I haven't fallen behind 3 months yet so I don't qualify, but Now I'm calling the US Department of Treasury.