Woman Claims Fraud At Auto Body Shop


POSTED: Wednesday, June 23, 2010 - 8:49pm

UPDATED: Tuesday, December 3, 2013 - 8:25am

EL PASO -- An El Paso woman is demanding her money back from an auto body shop.

Morima Gamero's car was damaged in last year's hail storm. She took her car into F&L Body Shop for an estimate. After receiving a check from her insurance company for $4,367 she went to the shop and signed the check.

Gamero says after seeing that the body shop had a poor record with the Better Business Bureau, she called and said she wanted to take her car elsewhere.

F&L Body Shop returned $3,367, which is $1,000 short of the original amount, according to Gamero. She said she went in several times to find out where the missing money went.

F&L Body Shop told us that they had done a tear down procedure on the car. They added that the missing $1,000 went toward the labor they performed on the vehicle. But Gamero tells us that is not possible.

"I never left my car in the body shop; not one day," Gamero said.

She tells us that she was in Monterrey, Mexico for two weeks during the time that the shop says she dropped off her car.

She showed us her visa showing that she left the country on Dec. 19 but says she did receive a stamp when she came back in January.

In a statement from F&L, they say that "the vehicle was not brought to us till December 28, 2009 ... customer called December 31, 2009 to inquire as to how much money F&L would be refunding from the proceeds of the insurance check.

She was informed that F&L does not "kick back" funds for repairs. Gamero informed us that she had changed her mind and would not have the work done.

Gamero says that she did not ask for any of the proceeds of the insurance check. 

"No, those are pure lies," Gamero said. "I couldn't cash that check because it is not in my name. The insurance makes the check out to a body shop or the bank.

F&L also sent us a document stating that Gamero left her car on Dec. 28, but there are no signatures on this document, and the sections for mileage and license plate are blank.

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Comments News Comments

Much of this could have been avoided if everything had been properly documented. Get it in writing.

That's a rough situation, especially since the person needing the repairs signed over the check before the repairs were started. In the future, it is smart to give a copy of the check or the actual document to the auto body shop, but not sign it over until the repairs are completed. http://www.westsidebody.com

F&L Auto Body is a Fraudulent business and needs to be shut down. They have no business ethic what so ever. In my dealings with them, they did not do anything they said that they were going to. I would not recommend this shop to ANYONE. My car was returned to me way over deadline, the repairs were not made, the paint job was horrible and was nothing as I was told it would be. I could go on and on about this poor excuse for a business! Do NOT take your vehicles there for ANY reason, PLEASE!

these people are a rip off they say they buy new parts and they dont even buy them they take forever to fix... i had my car fixxed here and they ripped me off big..please nobody bring your cars to get worked on here.....

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