POSTED: Friday, March 26, 2010 - 1:26pm
UPDATED: Tuesday, March 30, 2010 - 7:45pm
Jesse Rodriguez got into a small car accident. His windshield was damaged, so last week he called Cuba Auto Glass, a local company to replace it. Mr. Rodriguez says, "they installed it in about an hour and a half and left."At first inspection, Rodriguez says the windshield looked fine, so he paid them the fee of $119.
But then he says, within half an hour, he came out to check on the windshield and found a small crack, but before he knew it, that crack had spread across the windshield.
Mr. Rodriguez says he called the company immediately and they told him they would be back that same day to fix it, but that did not happen.Rodriguez says all he wants is to have the windshield replaced or his money back, but he keeps getting the runaround.
We spoke to the owner of Cuba Auto Glass. He tells us the reason they haven't sent one of their mobile installation units back out to Mr. Rodriguez' home is because the employee that used to do that work is no longer there. The owner says he is willing to replace the windshield immediately if Mr. Rodriguez drives out to the business location, but for Rodriguez that is not an option. He has no insurance or a sticker on the car, and does not plan on getting either until the car is fixed. The owner says once he hires someone for his mobile installation unit, he will send them to fix Rodriguez' windshield.