Troubleshooters: A Roof Dispute
POSTED: Wednesday, August 25, 2010 - 2:46pm
UPDATED: Monday, February 27, 2012 - 6:55pm
HORIZON CITY- When it rains, it leaks. Ron Kelley's roof has been nothing but a nuisance since he bought his house five years ago.
"I think it's frustrating when you buy a brand new home and within the first year of buying a brand new home you have to start making repairs. I have to question myself about the integrity of the company itself," says Ron, a Pastor at a local church.
The company he's talking about is CareFree homes. They built Kelley's house and are supposed to maintain it.
In order to understand the problem, NewsChannel 9 had to go outside and on the roof to see what was going on.
We were joined up there by Joey Carangon, owner of Key Roofing.
"Unfortunately, due to the installation process of the roof, they did not install step flashing against this wall and underneath the shingles," says Carangon.
Step flashing keeps water out of a home where its' roof and walls meet. Carangon says it's a basic concept, sometimes ignored by companies trying to save a buck.
That can cause indoor damage like stains and water marks. In an e-mail, CareFree told us there's a one year warranty on all roof work. But Kelley says repairs during his warranty period only made problems worse.
"If CareFree would have come in and properly repaired the roof the first time I wouldn't be up on the roof each year tarring it and trying to cover up the leaks," he says.
That's why he wants CareFree to pay for repairs or at least split the cost. In the same e-mail, CareFree said they'd talk with Mr. Kelley and try to solve the issue. We'll follow up to make sure that happens.