Troubleshooters: Layaway Lost

POSTED: Wednesday, February 3, 2010 - 6:53am

UPDATED: Wednesday, February 17, 2010 - 2:26pm

Almost two years ago, Eduardo Chairez went to El Encanto, a downtown El Paso store to buy a motorized scooter for his kids. He put one on layaway.

"They told us we had all of our lives to get it, there was no rush," Chairez says.

The store had been open for almost 30-years, so Chairez did not hesitate. He showed us receipts that show he gave several payments from May 2008 through September of last year, totalling $215.

"September was the last time we came to give a payment because when we came in November, we found the store closed," he tells us.

Chairez says he asked around at nearby stores about what had happened. He was told El Encanto closed up shop in early October, but no one had information on where he could reach the owners. That is when he called our Troubleshooters Team. We called a few numbers we found for the owner, Henry Esquenazi. We also sent an e-mail asking how Chairez could get his money back. No response. We did get a hold of the new owners of the building. They tell us the owners of El Encanto sold the building back in September before closing a month later. They say the store had signs up during that time, telling people they were closing. Chairez says he is disappointed he did not find out sooner. All he wants now is his money back and he is hoping to somehow get a hold of the owner, so that can happen.

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