Transmission Troubles


POSTED: Tuesday, May 4, 2010 - 10:12pm

UPDATED: Wednesday, May 5, 2010 - 5:20am

EL PASO, TX - Margarita Shepard took her car to Alamo Transmission on Pellicano to get her transmission fixed.

She says she paid the eastside shop $1,600 in September for the work done on her 1995 Corvette.

Then she said, after only driving it a couple of times because she has another vehicle, she loaned the car to her daughter, who lives in San Antonio.

"She came down that weekend and went back (Monday)," Shepard said.  "So when she drove it back to San Antonio on Monday, she called me and she said, 'Mom it's not changing gear'. So i said, it should because I just had the transmission rebuilt."

So after Shepard paid $1,600 to the shop in El Paso, she says she had to pay a shop in San Antonio an additional $750 to get her car working again.

She says at first Alamo Transmission, the El Paso shop, agreed to reimburse her the $750.  But when she went to collect, she said the manager only gave her some of the money.

"He gave me $320 in cash," Shepard said.  "He said that's all Mr. Azaam gave to him because he couldn't afford it.  So I said, you know what Ruben, I trusted you to do this for me and you said you would've paid and apparently you're not paying."

Ruben Jaramillo, the manager of Alamo Transmission, says the shop didn't have to give her any money because the car broke down in San Antonio.

"They told me it was going to be $750 to fix it," Jaramillo said.  "So I said go ahead and fix it.  Instead of bringing it back over here and fixing it.  I also told Mrs. Shepard that the warranty was only a local warranty here in El Paso."

Jaramillo, speaking on behalf of the owner, who wouldn't come on camera does say the shop offered to give Shepard oil changes on her other vehicles.

Comments News Comments

I had a similar problem with another shop in the vicinity and all I could do was file a complaint with the BBB. After checking their record I found out they were not reputable. I should have checked the BBB before taking my truck there. I finally had to trade the vehicle in for another after numerous attempts at a settlement. Good Luck!

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