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Southwest Fined for Bumping


POSTED: Wednesday, April 28, 2010 - 5:20am

UPDATED: Wednesday, April 28, 2010 - 9:02am

Phoenix - Southwest Airlines has been hit with a big fine for the way it bumps customers from oversold flights.

The Transportation Department announced it was fining Southwest $200,000 after reviewing customer complaints.

It said Southwest failed to pay passengers in a timely manner and did not give passengers written notices of their rights on how the airline decides who to bump.

When a flight is overbooked, airlines must first ask for volunteers to give up their seats in exchange for financial compensation followed by bumping passengers who bought tickets.

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My 9 month old grandson was denied a boarding pass at check in . We had bought his ticket six months in advance. Because the flight was oversold he did not get a seat and had to fly as a lap infant, which we did not want for safety reasons. We feel this was age discrimination!

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