POSTED: Tuesday, December 29, 2009 - 12:35pm
UPDATED: Wednesday, February 17, 2010 - 2:25pm
AT&T resumes on-line sales of iPhones to New Yorkers...
AT&T is resuming online sales of iPhones to New Yorkers.
Over the weekend, the company suspended them for unclear reasons.
New Yorkers who were trying to sate their iPhone envy this holiday weekend on AT&T's website were sorely disappointed when they saw this message: “we're sorry, there are no packages or deals available at this time"
According to the blog consumerist.com, a customer service rep told them "New York is not ready for the iPhone. You don't have enough towers to handle the phone."
Peter Kafka, a technology blogger, says "I think a lot of folks who struggle to use the iPhone in NY said that and probably said that makes a lot of sense. It says a lot about AT&T's PR issues at the very least."
A spokesman for AT&T said the phones are still available at stores but "as for online sales, we periodically modify our promotions and distribution channels."
A spokesperson for AT&T denied that NYC can't handle the iPhone saying that the network coverage is good, but problems with AT&T's coverage have become so ubiquitous, they've even made an app for it.
It's called Mark the Spot. It allows users to send a report to AT&T, anytime they have a dropped call or a problem connecting to the internet.
Peter Kafka says "AT&T has said it struggled in New York and San Francisco there's a high density of iPhone users that have put a strain on the network."
Alex Burgnon walked out of the Apple store with his new phone, even though he has concerns about coverage.
New Yorker Alex Burgnon says "I've noticed it from my other phone usage. I've actually had problems getting data at a reasonable speed, expecting the same problem with the iPhone when I start using it."
But that didn't stop him from getting the phone. And other users say they have no complaints.
New Yorker Lea Pi said "I live in NYC, I live on the East Side, and have had no problems at all."