International Roaming Fees in El Paso?
POSTED: Friday, July 30, 2010 - 4:08pm
UPDATED: Saturday, July 31, 2010 - 4:55pm
EL PASO, TX - If you're stuck with a higher phone bill than you expected, there may be a reason. People in El Paso say they've been getting charged international roaming fees when they don't even go into Mexico.
"Border residents need to be aware that signals in this region often intertwine. It's inconvenient, but it's a reality," Annabelle Estrada said.
Estrada, the Spokeswoman for the Better Business Bureau, knows that cell phone users in the Borderland sometimes get charged ridiculous fees for international roaming when they don't even travel over the border.
"If you're not looking at your bill you may not even realize that you're paying incorrectly for these international calls."
According to the Utility Consumers' Action Network, a consumer advocacy group, it happens because your cell phone constantly searches for cell phone tower signals, and sometimes the one it finds is over the border.
"You're phone may all of a sudden say Movistar or show another Mexican provider."
So what's the fix? The Utility Consumers' Action Network says there isn't one, but providers can build more cell towers, and Estrada with the B.B.B. says talk to your provider about turning off your phones roaming option.
"If you know you're never going to be in Mexico or you don't do business there blocking that option may simplify the issue for you."