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A group of Greyhound bus passengers get stranded twice in one day

KTSM
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POSTED: Thursday, August 7, 2014 - 9:24am

UPDATED: Friday, August 8, 2014 - 3:13pm

A bus ride for some Greyhound passengers turned out to be longer than expected when the bus they were on broke down twice in one day leaving them stranded in the heat. 

"We were feeling the heat," said Steve Piermarini, one of the passengers. 

The first bus was on its way from San Antonio, when it broke down near Kerrville. 
Passengers got on another bus, but as luck would have it, the second bus broke down near Fort Stockton. 

"There was one guy out hitch hiking, wanting to get a ride. He didn't even want to wait," Piermarini said. 

Ramiro Estrada, another passenger said, that the service was terrible. He added that it was hot and children were crying outside. 

While they were waiting for the repairs, Peirmarini said some of the passengers were able to walk to the store and get a ride back with cases of water and ice for the other passengers. 

But Peirmarini said  this isn't the first time hes run into problems while traveling on the buses. His previous trips have been uncomfortable.

"We left here. By the time we got to Van Horn the AC was out. All the way to Dallas with no AC. It's hot, you know.  They open the vents in the ceilings people opening windows," he said. 

Despite the problems, some said  they wont be turning away from the buses quite yet. One resident defended Greyhound's service. 

Peirmarini said despite the delays and the heat, the driver was very cooperative. They were given forms to express their complaints. 

The bus finally arrived in El Paso at about 10 p.m. on Wednesday night. 

Refunds were given to some while hotel vouchers were given to others.  

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