CRRUA Makes Progress with Sunland Park Water Billing
El Paso, TX — Dona Ana County Commissioner Karen Perez, who sits on the new board that now oversees water utility bills in Sunland Park, says they've made progress since they took over, but still have a long way to go.
In March, Dona Ana County and the Camino Real Regional Utility Authority took over the jumbled accounting mess. The city's water utility hadn't billed some people for three months and hadn't kept track of who paid what for years.
"Some people don't pay for their bills. They come in and they pay a flat rate every month. And that's a problem in certain areas where meters were not being read consistently,” said County Commissioner Karen Perez.
Perez is also the Chair of CRRUA and she says they're slowly but surely making progress.
"There are 500 accounts that we are working our way through by hand to reconcile what people have been paying with what should be on the meters. We're catching up on the meters. Meters have been read for the past 2 months," said Perez."Our responsibility is making sure people have clean water, and that they can get rid of their waste water. That's our job."
Part of their job is training the new and old staff.
"Bad habits need to be corrected. There was a lack of leadership in some areas that we're trying to implement now,” said Dona Ana County Operations Manager, Kurt Moffatt.
Although, they're not where they'd like to be, they're on the right track.
"We've been over the last few months trying to regain some of the data and get out accurate bills. Unfortunately, we're not there yet. We're getting close but we're not where I'd like us to be," said Sue Padilla, Dona Ana County Assistant Manager.