Update: Brake Masters Controversy
POSTED: Friday, August 6, 2010 - 6:40pm
UPDATED: Wednesday, August 11, 2010 - 2:46pm
El Paso - Jessica Fielder took her car into an East El Paso Brake Masters last month. While inspecting the car, she says Brake Masters crashed it causing damage to the hood.
Brake Masters said it wasn't their fault and blamed a faulty clutch. Now, after Thursday's story, Brake Masters decided to pay for the damage. The auto shop has promised Fielder her car will be ready by tomorrow afternoon.
On Friday, Brake Masters faxed NewsChannel 9 a document showing that Fielder was given a rental car for several weeks, and a statement from a mechanic saying that the clutch failed from "wear and tear".
But, they tell us, in the interest of taking care of all customers, a representative delivered the parts to fix fielder's clutch this afternoon.
Attached is a letter Brake Masters sent to NewsChannel 9 regarding Ms. Fielder's case.
|brake masters letter 8610.pdf||862.1 KB|