For closed captioning concerns regarding KTSM News Channel9 and KTSM 9.2 (affiliate of EstrellaTV), please contact our captioning hotline:
Jaime Martinez
Chief Engineer
Phone: (915) 496-4480
Fax: (915) 542-1587
Email: captioning.hotline@ktsm.com
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day
Written closed captioning complaints should be directed to the following:
Lulu Quintana
Business Manager
NewsChannel 9 - KTSM
801 N. Oregon
El Paso, Texas 79902
Email: captioning.hotline@ktsm.com
Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.
