Closed Captioning

For Closed Captioning Concerns Please Contact:

Marvin Hanley
Phone: 915-532-5421 (ext.246)
Fax: 915-342-5410
Email:mhanley@ktsm.com

Afterhours:
Rick Vilardell
Phone: 915-532-5421 (ext.340)
Fax: 915-342-5410
Email: rvilardell@ktsm.com

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Written Closed Captioning Complaints Should Be Directed to the Following:

Marvin Hanley
Master Control Supervisor
KTSM-TV NewsChannel 9
801 N. Oregon
El Paso, TX 79902
Phone: 915-532-5421 (ext.246)
Fax: 915-342-5410
Email: mhanley@ktsm.com

Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.